Domestic Fare Structure

Domestic Standard Condition

Standard conditions

For the purpose of the Qantas Domestic tariff these are defined as:

(a) Normal fares – unrestrictive fare eg. Y, J.

(b) Special fares – all other fares that operate with special fare conditions.

Sales Restrictions

Electronic ticket only. Exception: where specified in fare rule.

Application

Combination one-way fares may be sold on the same ticket. All one-way fares are to be treated as

individual one-way fares even when issued on the same ticket. Multiple sectors for the same city pair

in the same direction not permitted. All tickets must be travelled in coupon sequence.

Children and Infant Fares

QF Domestic child: 2-11 years of age inclusive at departure of each one-way fare component.

QF Domestic infant: less than 2 years of age at departure of each one-way fare component. Infant

passengers permitted to travel at no fare provided they do not occupy a seat. If a seat is required the

child fare will apply.

NB: Combination infant/child/adult fares require separate booking and separate tickets if the GDS is

unable to price different passenger types at a segment level.

Minimum stay

Not applicable to one-way fares. This includes one-way fares issued in combination.

Maximum stay

Ticket is valid for 12 months from date of original ticket issue. All travel must be completed by this

date.

Ticket validity

Ticket document expires and is not valid for travel or exchange at 12 months from date of original

issue. Once the ticket has expired it is valid for refund only (where fare rule permits).

Stopovers

Stopovers not permitted within a fare component.

Note: A Domestic stopover is a break in journey at an intermediate ticketed point where onward travel

does not take place on the same calendar day.

Transfers

Transfers permitted in accordance with published routemap.

Note: A Domestic transfer is a break in journey at an intermediate ticketed point where departure

from the transfer point takes place on the same calendar day as the arrival at the transfer point.

Route map

The fare is dependent on the routing flown. When different fares are offered refer to the applicable

route map to determine eligible routing’s.

Advertising and Sales

Normal fares: Permitted worldwide

Special fares: Restrictions as noted in fare rule.

Reservations

Booking classes: as specified in the fare rule.

Exception: voluntary downgrade on a business class fare to Y class where no business class is

offered/available is permitted at no compensation unless the ticket is reissued and the recalculation

results in a residual refund.

Waitlists and open segments:

Special Fares: Open sectors not permitted. Waitlist not permitted. Confirmed reservations must be

held for all flights.

Payment and Ticketing

Normal fares: No special requirements and final payment may be made right up to closure of the first

flight.

Special fares: When the payment deadline is expressed as a number of days after confirmation of

reservations or creation of the pnr, the first day to be counted is the day immediately after the day

the booking is created.

Eg. If a booking is created on 01 Jan and the deadline is 1 days after the reservation is made – final

payment must be received no later than midnight on 02 Jan

Voluntary Changes

Voluntary rebooking and re-routing are permitted in accordance with the fare rule and require a reprice

of the affected fare components. If the fare and/or taxes have increased the ticket must be

reissued reflecting the additional fare and/or taxes with the change fee (if applicable). All tickets must

be reissued to reflect the correct sequence of travel.

Fare Reassessment

All one-way fare components are to be treated as individual one-way fare components even when

issued on the same ticket.

Change fee application

The change penalty may be applied individually to each one-way fare component according to the fare

type used. When more than one fare component is changed in a single transaction only one change

fee is applied, that being the highest of the applicable change fees. Exception: when domestic fares

are combined end-on end with International fares the change fee for both the Domestic and

International fare will be charged if both are being changed.

Combinations

Fares used in combination are to be shown separately on the ticket. Not all fares are combinable.

Normal fares: No restrictions.

Special fares: Combinations permitted in accordance with the applicable fare rule. When different

fares are combined the most restrictive condition will be applied to the entire ticket in the case of

(advance reservation/ticketing time limit/combinations/sales restrictions). The most restrictive

condition does not apply to cancellations/refunds/change penalties. In this case the applicable fare

rule for the affected segment applies.

Ticket entries

Fare calculation: one-way fares issued in combination must be shown separately on the ticket.

Special fares: Endorsement restrictions required as per the fare rule.

Cancellation and refunds

Refunds-

Normal fares: No restriction except refund of coupons not used in sequence only permitted after all

travel is completed.

Special fares: when a refund restriction applies to the fare.

Cancellations-

- failure to board a booked flight (no-show)

- a request to cancel part or all of the ticketed journey

- a request to refund part or all of the ticketed journey

- a request to exchange part or all of the ticket for another ticket

- breaking of any of the agreed fare conditions

Any non-refundable value is carried forward to all documents for which the ticket is exchanged and

such tickets must be clearly endorsed that the refund restriction applies (except in the case of noshow

where the value is forfeited)

In the case of certified death of the passenger, an accompanying passenger, immediate relative, Legal

Guardian or Ward – full refund or refund of unused flight coupons permitted as applicable. Written

evidence, as validated by a death or medical certificate, must be provided in support of the refund

application.

No-show

Failure to board a booked flight

Special Fares: –no show- renders the coupon void is no longer valid for travel or exchange.

Tickets in credit

Normal fares: No restriction

Special Fare: The fare value may be used as credit towards payment of a new ticket where the new

fare is of equal or higher value. Multiple fares/tickets can be used as credit towards payment of a new

ticket provided the new fare is of equal/higher value than the combined fares of the original ticket.

NB: If the fare rule specifies changes “not permitted if a flight is being re-booked from a future date

to today” this is carried over to any values stored in credit. The credit cannot then be used to

purchase a fare on the day of departure.

NB: If the domestic credit is used as exchange to an International journey the original amount

remains non-refundable and assumes the condition of the new International fare. The original

domestic value cannot be returned to a domestic credit.

Documentation

No special requirements.

Exception: Passengers departing on Qantas services numbered QF1-QF399 from Australian

International terminals are required to carry photographic identification.

Tour conductor discounts

Not permitted

Agents discounts

Normal fares: permitted

Special fares: not permitted

IMPORTANT:

Travel Agents who use the auto pricing and fare quote functionality of their GDS will not have their

tickets subject to Qantas Sales Audit. Qantas will stand-by and accept the GDS pricing and as a result

Travel agents who use their GDS fare quote systems without any modification will never receive an

ADM from Qantas for such tickets issued.